Privacy Policy

Meditour Europe Private Limited (we) are committed to safeguarding the privacy of our website visitors and registered users of the Medtitour Europe Health platform; this Policy sets out how we will treat your personal data when we act as the custodian of that data.

What personal data do we collect?

Meditour Europe (we) may collect information related to your medical history, conditions, and treatment choices.

Contact Information

Information about any transactions carried out between you and us on this website, including information relating to any enquiry you make of our goods or services. We collect names, email addresses, phone numbers, mailing addresses, personal and professional life data, and application usage data.

Identification Data

We may collect identification data that includes government-issued identification documents, passport information, or other identification details necessary for medical travel arrangements.

Financial Information

Meditour Europe may collect payment information, such as credit card details or bank account information for billing purposes.

Website Usage Data

Information about your communication with the Meditour Europe website, including IP addresses, browser information, and cookies, may be collected for logical and security purposes.

Cookies and other tracking technologies we use

Meditour may use various cookies and tracking technologies on its website with specific objectives in mind. These include improving the user experience, collecting valuable analytics, and guaranteeing the smooth functionality of the website. This technology helps to understand how visitors interconnect with our site and authorizes us to improve its content and functionality. Some cookies are important for basic operations, while others personalize your experience and offer tailored advertising. Your privacy is important to us, and we are committed to following data protection regulations. You can find more details about the types and purposes of cookies in our Cookie Policy or Privacy Policy on the Meditour Europe website.

Why do we use the collected information?

Meditour Europe uses the collected information for various purposes, all focused on providing better services and improving the overall experience for our clients.

Communication

Your contact information email, phone, messages and the other publicly available platforms allow us to keep you informed about your medical travel plans, updates, and any other changes that may arise.
Medical Planning

Information related to your medical history and treatment options helps us to make suitable arrangements with healthcare providers and make sure that you receive the best care.

Marketing and Advertising

We may use your data to provide you with appropriate marketing content and advertisements, ensuring a more personalized experience.

Security and conformity

Information is also used to maintain the security and conformity of our services, protecting both you and Meditour Europe.

Feedback and Quality Assurance

Any feedback, reviews, or examinations you provide contribute to the continuous improvement of our services and the best quality of care you receive.

Lawful grounds

Meditour Europe processes personal data based on several lawful grounds, including the necessity of data for the performance of a contract when arranging medical travel services. Moreover, legal obligations, such as conformity with healthcare regulations and financial reporting, constitute a lawful basis for data processing. Our commitment is to handle personal data carefully and fully observe applicable data protection laws.

Sharing collected information

Meditour Europe- we share collected information only when necessary and by strict privacy and data protection principles. Information may be shared with trusted partners and healthcare providers to facilitate the planning and delivery of medical travel services. Our commitment is to maintain the confidentiality and security of your information. It is shared only when essential for providing quality healthcare services and fulfilling legal responsibilities.

Security of collected information

Meditour Europe- we will take sensible precautions to prevent the loss, corruption, or alteration of your personal data. We take data privacy seriously, and we are fully dedicated to adhering to data protection regulations, ensuring the highest level of security for the information you entrust to us. Your data’s security is of the utmost importance to us. So, for more detailed security information, please refer to our privacy policy.

Transfers of Collected Information

We may transfer the collected information to trusted partners, healthcare providers, or service providers, both within and outside the European Economic Area (EEA), when necessary to provide medical travel services. Moreover, we may disclose data in situations required by law, regulations, or legal activities. Our commitment is to ensure that all transfers of collected information are conducted with the highest regard for data privacy and security, regardless of the destination.

Retention of your personal data

We retain your personal data for a reasonable period necessary to fulfil the purposes outlined in our data collection. We may remove the data at our discretion for the maintenance and upkeep of our systems.

Changes to this notice

We may update this privacy policy from time to time by posting a new variety on our website. You should check this page occasionally to ensure you are happy with any changes.

Third-party websites

Our website includes links to other websites. Please note that we do not have control over the privacy policies of these third-party websites or the actions of their operators, which may include the collection or use of your personal data.

Access to your personal data

If you use this website and request it, Medtitour Europe will provide you with access to your personal data. You can also make corrections, changes, or deletions to any information accepted as inaccurate or incomplete. See contact us details on our websites. If you are a platform user, we depend on you to update and correct your personal data to the extent necessary for the purposes for which that data was collected, such as the contact information you provide to us so that we can provide you with invoice information.

Your rights

Meditour Europe (we) respect and acknowledge your rights regarding your data. You have the right to request access to our personal data. In some situations, you have the right to request the deletion of your data. You can receive your data in a structured, commonly used, and machine-readable format. You can object to processing your data sometimes, including for direct marketing. If we rely on your consent for data processing, you can withdraw it anytime.